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More City Offices and Activities Reopen

Tournaments at the Princess Anne Athletic Complex and City View Park to Resume July 25

July 13, 2020

Virginia Beach Parks & Recreation will resume hosting tournaments at the Princess Anne Athletic Complex, 4001 Dam Neck Road, and City View Park, 2073 Kempsville Road, on July 25.

City Urges Residents, Businesses and Visitors to Recommit to Efforts that Reduce the Spread of COVID-19

July 10, 2020

In the wake of recent steep rises in COVID-19 cases throughout both the City and the region, Virginia Beach is calling on residents, local businesses and visitors to adhere to established safety measures as well as Governor Northam's Executive Order 63 requiring masks to be worn in indoor public spaces.


Virginia Beach Parks & Recreation Announces Reopenings, Expanded Services and Event Cancellations

July 10, 2020

As coronavirus restrictions are eased, Virginia Beach Parks & Recreation continues to slowly phase in and reintroduce use of its facilities and programs. The following activities at City recreation centers are scheduled to begin as early as July 20:

Real Estate and Personal Property Tax Relief Program Applications Now Accepted Through July 31

July 10, 2020

he Department of Human Services has extended the application deadline for the Real Estate and Personal Property Tax Relief Program to July 31. The program provides direct relief for households where an occupant has lost their employment, had their work hours reduced or has been furloughed due to COVID-19.


Commissioner of the Revenue Rolls Out New, Convenient Online Appointment Scheduling Tool

July 10, 2020

DMV Select Open to the Public by Appointment Only as of July 10. The Commissioner of the Revenue's office is now offering citizens the opportunity to schedule online appointments for most services, including DMV Select. All visitation to the Commissioner's office is by appointment only.


Virginia Beach Public Library to Begin Phased Reopening

July 8, 2020

Five branches to open July 20; additional four opening Aug. 10 with limited services. Beginning Monday, July 20, Virginia Beach Public Library (VBPL) will reopen five of its 10 branches that have been closed to the public since March due to the COVID-19 pandemic.


Real Estate Assessor's Office to Reopen July 13

July 6, 2020

The Real Estate Assessor's Office will reopen to the public on Monday, July 13 by appointment only. Citizens are strongly encouraged to conduct business online or by phone, email, and fax, however, appointments will be considered to assist when necessary.

  • Real Estate and Personal Property Tax Relief Program Applications Now Accepted Through July 31 - Friday, July 10, 2020
  • Real Estate and Personal Property Tax Relief Program Applications Now Accepted Through July 31

    July 10, 2020

    The Department of Human Services has extended the application deadline for the Real Estate and Personal Property Tax Relief Program to July 31. The program provides direct relief for households where an occupant has lost their employment, had their work hours reduced or has been furloughed due to COVID-19.

    A maximum relief of $500 for residential real estate taxes and $250 for personal property tax has been established for eligible households. The amount of relief will be the billed amount, or the benefit maximum, whichever is lower. Each household could potentially receive both benefits for a maximum relief amount of $750. Only one application may be filed per household. Any impacted household, whether they have paid their tax bill or not, can apply if they meet the eligibility requirements. An accepted application does not guarantee any benefit disbursement – applications deemed complete will be selected for review on a lottery basis.

    To be eligible for consideration, potential beneficiaries must:

    • Provide proof of eligibility criteria
    • Have established Virginia Beach residency as of March 1, 2020
    • Be unemployed at any time after March 1, 2020 due to the COVID-19 pandemic
    • Provide a copy of their 2020 real estate and/or personal property tax bills

    Potential beneficiaries may only claim their primary residence for relief – no rental or second properties are eligible.

    Additional information, including necessary documents for proof of eligibility and applications, can be found online at VBgov.com/COVID19TaxRelief.

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  • Commissioner of the Revenue Rolls Out New, Convenient Online Appointment Scheduling Tool - Friday, July 10, 2020
  • Commissioner of the Revenue Rolls Out New, Convenient Online Appointment Scheduling Tool

    July 10, 2020

    DMV Select Open to the Public by Appointment Only as of July 10

    The Commissioner of the Revenue's office is now offering citizens the opportunity to schedule online appointments for most services, including DMV Select. All visitation to the Commissioner's office is by appointment only. With online appointment scheduling, taxpayers can book an in-house appointment for most services offered at City Hall. Citizens are strongly encouraged citizens to conduct business online or by phone, email and fax. Citizens may schedule appointments now at: vb311.force.com/appointmentscheduler.

    Face coverings are required for conducting business inside City Hall, per the Governor's Executive Order 63.

    Use the convenient QR code below or visit www.vbgov.com/cor to schedule an appointment.

    For more information, please contact the Commissioner of the Revenue's office at (757) 385-4251 or coradmin@vbgov.com.

  • Virginia Beach Public Library to Begin Phased Reopening; Real Estate Assessor's Office to Reopen July 13 - Wednesday, July 8, 2020
  • Virginia Beach Public Library to Begin Phased Reopening; Real Estate Assessor's Office to Reopen July 13

    Virginia Beach Public Library to Begin Phased Reopening

    July 8, 2020

    Five branches to open July 20; additional four opening Aug. 10 with limited services. eginning Monday, July 20, Virginia Beach Public Library (VBPL) will reopen five of its 10 branches that have been closed to the public since March due to the COVID-19 pandemic. Residents will be able to visit the Bayside, Central, Kempsville, Princess Anne and Wahab Public Law Library locations for limited services including browsing and checking out materials, using computers and printers, applying for library cards and picking up Summer Reading Challenge prizes.


    Real Estate Assessor's Office to Reopen July 13

    July 6, 2020

    The Real Estate Assessor's Office will reopen to the public on Monday, July 13 by appointment only. Citizens are strongly encouraged to conduct business online or by phone, email, and fax, however, appointments will be considered to assist when necessary.

    Visit VBgov.com/realestate or contact the Real Estate Assessor's Office at 757-385-4601 or assessor@vbgov.com

  • Virginia Beach Public Library to Begin Phased Reopening - Wednesday, July 8, 2020
  • Virginia Beach Public Library to Begin Phased Reopening

    July 8, 2020

    Five branches to open July 20; additional four opening Aug. 10 with limited services

    eginning Monday, July 20, Virginia Beach Public Library (VBPL) will reopen five of its 10 branches that have been closed to the public since March due to the COVID-19 pandemic. Residents will be able to visit the Bayside, Central, Kempsville, Princess Anne and Wahab Public Law Library locations for limited services including browsing and checking out materials, using computers and printers, applying for library cards and picking up Summer Reading Challenge prizes.

    VBPL's Great Neck, Oceanfront, Pungo-Blackwater and Windsor Woods locations will also open with limited services on Aug. 10. As part of the Tidewater Community College (TCC) campus, the TCC/City Joint-Use Library will remain closed until further notice. VBPL will continue to offer holds pickup services at these branches until the buildings reopen.

    All dates and services are subject to change as needed in response to COVID-19.

    "We have worked closely with Virginia Beach leadership to create a phased reopening plan focused on staff and customer safety," said Director of Libraries Eva Poole. "We have missed seeing our customers, and we know they have missed visiting the library. We're excited to begin resuming vital services that our community members need and want."

    Safety Precautions
    VBPL is following guidelines established by the City of Virginia Beach, the State of Virginia and Centers for Disease Control (CDC) in order to ensure the safest possible environment for staff and customers:

    • Limited numbers of people will be admitted in the libraries at a time, based on building size.
    • Customers will be asked to keep visits to one hour to maximize access for all residents.
    • Staff and customers must wear masks inside libraries.
    • Signs and decals will reiterate CDC guidelines for social distancing and hand washing.
    • Spaces and furnishings inside the libraries may be unavailable, including the children's rooms at Kempsville and Princess Anne libraries and the teen room at Central Library.
    • Aisles and pathways in the buildings may be marked for one-way travel.
    • Sneeze guards are being added at customer service stations.
    • Increased cleaning and sanitizing practices are being implemented.

    Due Dates
    Due dates for the 78,000 items that customers had checked out prior to VBPL's COVID-19 closure on March 16, 2020, were extended to avoid accrual of late fees on customer accounts. Since June 8, when VBPL resumed material returns, about half of the items have been returned. These items are now due July 20. Customers will receive direct notice from the library with due dates.

    Digital Services
    Since closing its buildings, VBPL has offered virtual programs for all ages and increased the availability of digital materials. To find details about available programs, visit www.VBgov.com/library-events. To browse VBPL's collection of e-books and digital music, movies, magazines and more, visit www.VBgov.com/digital-library.

    About Virginia Beach Public Library
    Virginia Beach Public Library includes a central library, a joint-use library in partnership with Tidewater Community College, seven area libraries and a public law library. Services include workforce development and job-search support, small business resources, computer and technology classes, early literacy classes and outreach, and local history archives and programs. In addition to books, music, magazines and movies in tangible and digital formats, the library provides online research tools accessible from home or work, and a variety of specialty collections. Visit www.VBgov.com/libraries for more information.

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  • Real Estate Assessor's Office to Reopen July 13; Fourth of July Weekend Plan Ahead to Navigate Traffic, Adhere to Health Guidelines; Governor Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three - Thursday, July 2, 2020
  • Real Estate Assessor's Office to Reopen July 13; Fourth of July Weekend Plan Ahead to Navigate Traffic, Adhere to Health Guidelines; Governor Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three

    Real Estate Assessor's Office to Reopen July 13

    July 6, 2020

    The Real Estate Assessor's Office will reopen to the public on Monday, July 13 by appointment only. Citizens are strongly encouraged to conduct business online or by phone, email, and fax, however, appointments will be considered to assist when necessary.

    Visit VBgov.com/realestate or contact the Real Estate Assessor's Office at 757-385-4601 or assessor@vbgov.com


    Have a Happy and Safe Fourth of July Weekend; Plan Ahead to Navigate Traffic, Adhere to Health Guidelines

    July 02, 2020

    VIRGINIA BEACH, Va. (July 2, 2020) — Even without the annual fireworks displays, we anticipate tens of thousands of people will visit the Oceanfront during the holiday weekend. To facilitate traffic, maintain access for emergency vehicles and accommodate the larger-than-normal crowds, traffic entering the Resort Area on I-264 eastbound may be diverted at Parks Avenue, as needed. When this occurs, vehicles will be redirected westbound on I-264. People should plan for these diversions to occur anytime between 8 p.m. on Friday, July 3 and 1 a.m. on Sunday, July 5.


    Governor Northam Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three

    June 30, 2020

    With cases rising in other states, Virginia will maintain current restrictions on bar seating, congregating. Governor Ralph Northam today announced that bar seating will remain prohibited in restaurants as the Commonwealth moves into Phase Three at midnight tonight. While key health indicators in Virginia are improving, the Governor made clear that he is taking a cautious approach and is prepared to implement tighter restrictions if needed.

  • Have a Happy and Safe Fourth of July Weekend - Plan Ahead to Navigate Traffic, Adhere to Health Guidelines this Fourth of July Weekend - Thursday, July 2, 2020
  • Have a Happy and Safe Fourth of July Weekend - Plan Ahead to Navigate Traffic, Adhere to Health Guidelines this Fourth of July Weekend

    July 02, 2020

    VIRGINIA BEACH, Va. (July 2, 2020) — Even without the annual fireworks displays, we anticipate tens of thousands of people will visit the Oceanfront during the holiday weekend. To facilitate traffic, maintain access for emergency vehicles and accommodate the larger-than-normal crowds, traffic entering the Resort Area on I-264 eastbound may be diverted at Parks Avenue, as needed. When this occurs, vehicles will be redirected westbound on I-264. People should plan for these diversions to occur anytime between 8 p.m. on Friday, July 3 and 1 a.m. on Sunday, July 5.

    When traffic is diverted, the eastbound exit for South Birdneck Road and the westbound exit for First Colonial Road may be closed. Other routes into the Resort Area will remain open: General Booth Boulevard, Virginia Beach Boulevard, Laskin Road and Shore Drive.

    The City has partnered with WAZE to provide real-time traffic updates. Download the WAZE app for free from Google Play or the Apple Store.

    Consider avoiding the traffic and be safer at home. "If you opt to take advantage of the nice weather, please adhere to Phase III guidelines and remember, we are still in the midst of a pandemic," said Mayor Robert M. "Bobby" Dyer. "We want to avoid the major increases in cases other states are seeing. Reopening is so important and yet, it is also a fragile situation, so we urge everyone to adhere to the guidelines. We all have a hand in keeping ourselves and others safe." Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings and other areas where maintaining physical distancing is not possible.

    Virginia Beach health officials are reporting an increase in the number of positive tests for the coronavirus that causes COVID-19 among residents younger than 30 years old. Since the last week in May 2020, COVID-19 cases among people younger than 20 have increased by 240% and cases in ages 20 to 29 have increased nearly 250%.

    "The increase in COVID-19 cases among young adults and teenagers is due in large part to participating in activities that involve large gatherings of people and not wearing a face covering," said Norfolk/Virginia Beach Health Director Dr. Demetria Lindsay. "We have recent reports of exposures at local bars, family celebrations, and while socializing with friends. We all have to take responsibility for the protection of ourselves and others. Please wear a face covering when out in public and stay six feet or more from others. Avoid close contact even among non-household family and friends." Businesses hosting crowds, such as bars and restaurants, are reminded to follow the Governor's Executive Orders and the associated guidelines for safe operations.

    Do not be a victim of COVID fatigue. If you travel, plan your trip to minimize the risk of exposure and illness. Guidelines for protecting yourself and others from COVID-19 are online at https://www.vdh.virginia.gov/coronavirus/prevention-tips/.

    Parents, young adults and teens are encouraged to remain vigilant in taking the following precautions:

    • Avoid large gatherings of people and sharing living spaces with people outside your immediate household.

    • Practice social distancing: stay 6 feet apart from others whenever possible.

    • Wear a face covering over the nose and mouth while in public, particularly indoors.

    • Wash hands frequently with soap and water for 20 seconds; use hand sanitizer that contains at least 60% alcohol when soap and water are not available.

    • Stay home when sick, except when seeking medical care.

    • Avoid close contact with people who are sick, including in your home.

    • Avoid touching your eyes, nose and mouth.

    • Clean and disinfect touched surfaces frequently.

    • Cover coughs and sneezes when not wearing a face covering.

    Anyone who has been in a large gathering or other setting where social distancing and face covering were not being practiced should contact their healthcare provider or seek testing, say health officials. This is especially urged for persons who become symptomatic.

    "There is no safe place — there is only safe behavior," Dr. Lindsay said.

    Another area where safety is a concern is fireworks, which are illegal and dangerous. Additionally, the loud noises of fireworks can frighten both people — especially children — and pets, while also disrupting sleep.

    With the Oceanfront and Mount Trashmore fireworks shows canceled this year due to COVID-19, we are concerned about the holiday weekend, especially the dangers posed by consumer fireworks and sparklers, which are illegal to use without a permit. Possession or use of consumer fireworks in Virginia Beach is a Class 1 misdemeanor punishable by up to a year in jail and/or a $2,500 fine. The law is not designed to spoil fun or holiday celebration — it is intended to protect life and property.

    Cities throughout the country are reporting notable increases in fireworks complaints. From May 23 to June 24 last year, dispatchers recorded 71 calls from people reporting fireworks going off in their neighborhoods. For that same month-long period this year, dispatchers received 250 complaints of fireworks being discharged in their neighborhoods. We encourage all of our residents to be considerate neighbors.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach. For more public health information, visit https://www.vdh.virginia.gov/coronavirus/ and www.cdc.gov/coronavirus.

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  • Governor Northam Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three - Wednesday, July 1, 2020
  • Governor Northam Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three

    June 30, 2020

    With cases rising in other states, Virginia will maintain current restrictions on bar seating, congregating

    Governor Ralph Northam today announced that bar seating will remain prohibited in restaurants as the Commonwealth moves into Phase Three at midnight tonight. While key health indicators in Virginia are improving, the Governor made clear that he is taking a cautious approach and is prepared to implement tighter restrictions if needed.

    To reduce the likelihood of patrons gathering in bar areas without observing social distancing guidelines, bar seating and congregating areas of restaurants will remain closed except for those passing through. Restaurants may use non-bar seating in the bar area, as long as a minimum of six feet between tables is provided.

    “I am watching what is happening in other states—we are taking a cautious approach as we enter Phase Three and maintaining the current restrictions on bar areas,” said Governor Northam. “In Virginia, our hospitalization rates have fallen, our percentage of positive tests continues to trend downward, and we are conducting more than 10,000 tests each day. We want these trends to continue, but if our public health metrics begin moving in the wrong direction, I will not hesitate to take action to protect the health and safety of our communities.”

    Virginia is currently averaging more than 10,400 tests per day—exceeding Governor Northam’s goal—and hospitals continue to report ample supplies of personal protective equipment. The percentage of positive tests has dropped to six percent from a high of 20 percent in mid-April. The number of Virginians hospitalized with a positive or pending COVID-19 test has declined significantly over the past several weeks, and more than 1,200 contact tracers are presently working throughout the Commonwealth.

    Despite these positive trends, Governor Northam is monitoring increases in several states, and taking proactive steps to limit the spread of COVID-19 in Virginia. Governor Northam also continues to remind Virginians that they are safer at home, especially if they are high-risk or vulnerable. All Virginians must continue to comply with the statewide face covering requirement in indoor public spaces, and Virginians are strongly encouraged to:

    • continue teleworking if possible
    • wash hands regularly
    • maintain six feet of physical distance when outside of home
    • get tested immediately if you have COVID-19 symptoms

    Executive Order Sixty-Seven and Order of Public Health Emergency Seven is available here. Read the order in Spanish here.

    Sector-specific guidelines for Phase Three can be found here. View this document in Spanish here.

    Visit virginia.gov/coronavirus/forwardvirginia for more information and answers to frequently asked questions.

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  • City to Provide Financial Relief to Residents Impacted by COVID-19 Pandemic - Tuesday, June 30, 2020
  • City to Provide Financial Relief to Residents Impacted by COVID-19 Pandemic

    June 30, 2020

    ​The City of Virginia Beach is providing relief to residents impacted financially by the COVID-19 pandemic, including $4 million for Public Utilities customers and $2 million in residential and personal property tax relief for individuals. City Council approved the relief programs as part of the FY2020-21 budget that begins July 1, 2020.

    "We recognize that the public health crisis has caused a financial crisis for many individuals and families in our community," said Mayor Robert M. "Bobby" Dyer. "This relief effort is about helping people get back on their feet as we emerge from this. It will be money well spent."

    City Services Bill Pandemic Relief Program
    Starting July 1, the City Services Bill Pandemic Relief Program will provide financial assistance to qualifying residential customers who are experiencing financial hardship due to the impacts of COVID-19. The Virginia Beach City Services Bill includes charges for solid waste collection, storm water, sanitary sewer, and water services. The pandemic relief program will provide financial assistance to qualifying applicants based on the services charged on their monthly bills. Relief is not guaranteed and is dependent on availability of funding.

    Eligibility Requirements:

    • Applicant must be a Virginia Beach resident with an active City Services account
    • Applicant must be listed as an account holder on the requested City Services account
    • Account must have been active from March 2020 or later
    • Account must have an unpaid balance due from March 2020 or later (prior balances are ineligible)
    • Applicant has been unemployed, furloughed or laid off in March 2020 or later

    Applications can be submitted online at https://vb311.force.com/cspandemicrelief. Due to anticipated program demand, Public Utilities staff cannot provide application status updates. Customers must use the online application portal to submit and check the status of their application. Customers are encouraged to create an account when submitting their application so that they can easily check their application status.

    Customers without internet access can request a mail-in application by phone at (757) 385-4160; however, status updates are not available with this option.

    For additional program details and requirements, visit www.vbgov.com/CSPandemicRelief.

    Real Estate and Personal Property Tax Relief Program
    The Department of Human Services will begin accepting applications for the Real Estate and Personal Property Tax Relief Program on July 1 and continue through July 15. The program provides tax relief for households where an occupant has lost their employment due to the COVID-19 pandemic.

    A maximum relief of $500 for residential real estate taxes and $250 for personal property taxes has been established for eligible households. The amount of relief will be the billed amount, or the benefit maximum, whichever is lower. Each household could potentially receive both benefits for a maximum relief amount of $750. Only one application may be filed per household. An accepted application does not guarantee any benefit disbursement – applications deemed complete will be selected for review on a lottery basis.

    To be eligible for consideration, potential beneficiaries must:

    • Provide proof of eligibility criteria
    • Have established Virginia Beach residency as of March 1, 2020
    • Be unemployed at any time after March 1, 2020 due to the COVID-19 pandemic
    • Provide a copy of their 2020 real estate and/or personal property tax bills

    Potential beneficiaries may only claim their primary residence for relief – no rental or second properties are eligible.

    Additional information, including necessary documents for proof of eligibility and applications, can be found online at VBgov.com/COVID19TaxRelief.

    Virginia Rent and Mortgage Relief Program
    The new Virginia Rent and Mortgage Relief Program, which launched on June 29, 2020, is helping Hampton Roads households that are facing eviction due to the COVID-19 pandemic. The Department of Housing and Community Development (DHCD) is administering the state program through nonprofit partner ForKids. Households in need should call the Housing Crisis Hotline at (757) 587-4202 for eligibility screening. For more information, see the Governor's news release.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

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  • Governor Prohibits Congregating in Bars, Caution As VA Moves to Phase; City to Provide Financial Relief to Residents Impacted by COVID-19; Relief Program to Assist Virginians Facing Eviction or Foreclosure; City Announces Additional Reopening Information - Tuesday, June 30, 2020
  • Governor Prohibits Congregating in Bars, Caution As VA Moves to Phase; City to Provide Financial Relief to Residents Impacted by COVID-19; Relief Program to Assist Virginians Facing Eviction or Foreclosure; City Announces Additional Reopening Information

    Governor Northam Prohibits Congregating in Bars, Stresses Caution As Virginia Moves to Phase Three

    June 30, 2020

    With cases rising in other states, Virginia will maintain current restrictions on bar seating, congregating. Governor Ralph Northam today announced that bar seating will remain prohibited in restaurants as the Commonwealth moves into Phase Three at midnight tonight. While key health indicators in Virginia are improving, the Governor made clear that he is taking a cautious approach and is prepared to implement tighter restrictions if needed.


    City to Provide Financial Relief to Residents Impacted by COVID-19 Pandemic

    June 30, 2020

    ​The City of Virginia Beach is providing relief to residents impacted financially by the COVID-19 pandemic, including $4 million for Public Utilities customers and $2 million in residential and personal property tax relief for individuals. City Council approved the relief programs as part of the FY2020-21 budget that begins July 1, 2020.


    Governor Northam Launches Rent and Mortgage Relief Program to Assist Virginians Facing Eviction or Foreclosure

    June 29, 2020

    $50 million will provide rent and mortgage relief for households experiencing financial instability due to COVID-19

    Governor Ralph Northam today launched the Virginia Rent and Mortgage Relief Program (RMRP), which will provide $50 million in federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funding for households facing eviction or foreclosure due to COVID-19. RMRP will provide short-term financial assistance on behalf of households in the form of rent and mortgage payments.


    City Announces Additional Reopening Information

    June 24, 2020

    More City of Virginia Beach facilities where City services are delivered will reopen to the public soon.

    Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings, including state or local government buildings when accessed for the purpose of securing public services, to help contain the spread of the novel coronavirus.

  • Governor Northam Launches Rent and Mortgage Relief Program to Assist Virginians Facing Eviction or Foreclosure - Tuesday, June 30, 2020
  • Governor Northam Launches Rent and Mortgage Relief Program to Assist Virginians Facing Eviction or Foreclosure

    June 29, 2020

    $50 million will provide rent and mortgage relief for households experiencing financial instability due to COVID-19

    Governor Ralph Northam today launched the Virginia Rent and Mortgage Relief Program (RMRP), which will provide $50 million in federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funding for households facing eviction or foreclosure due to COVID-19. RMRP will provide short-term financial assistance on behalf of households in the form of rent and mortgage payments.

    “Expanding access to safe, affordable housing has been and will continue to be a top priority of my administration, during the COVID-19 pandemic and beyond,” said Governor Northam. “The Virginia Rent and Mortgage Relief Program will help Virginians experiencing financial instability as a result of this unprecedented health crisis by preventing evictions and foreclosures and keeping Virginia families safely in their homes as we battle this virus.”

    The Department of Housing and Community Development (DHCD) will administer the $50 million program through a variety of partners, including nonprofit organizations and local governments, which will receive upfront funds that they will distribute on behalf of eligible households. Individuals and families receiving funding will also be connected to housing counseling and receive other technical assistance.

    Eligible households must demonstrate an inability to make rent or mortgage payments due to the COVID-19 pandemic. Monthly rent or mortgage must be at or below 150 percent Fair Market Rent (FMR), and eligible households must have a gross household income at or below 80 percent of area median income (AMI).

    “Safe, stable housing is essential for public health,” said Secretary of Commerce and Trade Brian Ball. “As we continue to secure funding for rent and mortgage assistance, this $50 million investment will serve the most vulnerable Virginians while providing a roadmap for future relief.”

    To ensure RMRP funding assists households most in need, the program will complete targeted outreach to communities of color across Virginia. Before the pandemic, analysis from RVA Eviction Lab at Virginia Commonwealth University found that minority communities had higher eviction rates, even after controlling for income, property value, and other characteristics. The COVID-19 pandemic has also had a disproportionate impact on people of color.

    “DHCD delivers programs through our partners that are closest to the Commonwealth’s communities, and our team is deeply appreciative of the local and regional network that has rapidly developed this program to assist in meeting this critical housing and health need,” said DHCD Director Erik Johnston. “We urge all tenant advocates, landlords, lenders, philanthropy, local governments and faith communities to partner with your local program providers to ensure that these funds stretch as far as possible to Virginians most in need of this assistance.”

    The program will also give precedence to households without other federal and state eviction or foreclosure protections. From June 29 to July 20, priority will be given to households with current gross incomes equal to or below 50 percent of AMI. After July 20, households with current gross incomes at or below 80 percent of AMI will be also be included. In addition, households with an unlawful detainer action dated prior to June 8 will be given top consideration.

    To identify the local RMRP administering organization for a household and to conduct a self-assessment for eligibility, visit dhcd.virginia.gov/eligibility or call 211 VIRGINIA by dialing 2-1-1 from your phone. Tenants and homeowners are encouraged to know their rights and responsibilities and pay their rent and mortgages on time if they are able. Visit StayHomeVirginia.com for additional information and resources.

    # # #

  • City Announces Additional Reopening Information - Wednesday, June 24, 2020
  • City Announces Additional Reopening Information

    June 24, 2020

    More City of Virginia Beach facilities where City services are delivered will reopen to the public soon.

    Virginia Beach Housing Resource Center - VBgov.com/housing

    • Families and individuals experiencing homelessness or in imminent danger of losing their housing should, as always, call the Regional Housing Crisis Hotline, (757) 227-5932, Monday through Friday, 8 a.m. to 7 p.m. Referrals will be conducted by phone
    • Triage and screening for homeless services remain closed to walk-ins, however the following services will reopen under modified operations and with precautions in place, including:
      • Requiring all staff, volunteers and guests 10 and older to wear face coverings (in accordance with the Virginia Governor's Executive Order 63).
      • Maintaining 6-feet social distancing, increased cleaning and sanitization (especially high-contact surfaces) and providing hand sanitizing stations throughout the building.
    • Partial Reopening of Day Services Starting July 13 - Laundry, showers, housing support, and one meal for unsheltered adults (ages 18 and older) available Monday, Tuesday, Thursday and Friday, 7 to 11:30 a.m., and 12:30 to 3 p.m.; and on Wednesday, 7 to 11:30 a.m.
      • Capacity is limited and services will be available on a first-come, first-served basis
      • Individuals may access Day Services once each day
      • Day Services will close from 11:30 a.m. to 12:30 p.m. for additional thorough cleaning and sanitization.
    • Health Center Now Accepting Appointments - Southeastern Virginia Health System, the health services provider at the Housing Resource Center, is accepting patients by appointment only Monday, Thursday, and Friday, 9 a.m. to 5 p.m.; Tuesday, 10 a.m. to 7 p.m.; and Wednesday, 9 a.m. to noon. Telehealth appointments are also offered when appropriate. Comprehensive primary care health services offered for adults and children include exams, immunizations, health education, nutrition counseling, medication assistance, and lab services. Call (757) 385-2437 for more information or to schedule an appointment.

    Department of Human Services – Reopening Monday, July 6

    • All services will be open to the public except for the Behavioral Health & Developmental Services Day Programs.
    • Visitors over the age of 10 should wear face coverings when meeting face-to-face with staff. Social distancing guidelines will be followed in all interactions.
    • Visitation at group homes, Intermediate Care Facilities and the Juvenile Detention Center remain suspended until further notice.
    • Citizens will continue to have the option to use telehealth or other electronic means to access services in most locations. If a face-to-face service is necessary, clients may request an appointment.
    • Emergency crisis services will continue to be available 24/7.
    • Building capacity at facilities will be limited to approximately 50%. Clients and family members may be asked to wait in their vehicle until the appointed time if the building capacity has been reached.
    • For more information, please visit VBgov.com/DHSReopen

    Planning & Community Development

    • Monday, July 6 – Office open to the public by appointment only for limited services.
      • Site plan release/surety posting
      • Limited DSC comment review meeting
      • Residential alterations not exceeding 500 square fee
      • Residential interior alteration
      • Commercial interior alterations less than 2,500 square feet for Use Groups B, M, S, and F.
      • Appointments will be scheduled in one-hour increments. To schedule an appointment please call (757) 385-4621.
      • Staff continues to encourage submittals be dropped off in the building vestibule drop box or online.
    • Monday, July 27 – Office open to the public following social distancing and sanitizing protocols.
      • In-person meetings will be limited to 10 or fewer individuals.
      • Staff continues to encourage submittals be dropped off in the building vestibule drop box or online.
    • Compete details will be posted at www.vbgov.com/planning

    Purchasing Office

    • Will conduct most Pre-Bids and Bids virtually.
    • Those attending bid openings are asked to wear face coverings.The public is required to remain in the reception area while waiting for a meeting to begin.
    • Access to employee offices will not be allowed unless an individual meeting request is made.
    • There is a drop box at the front of the building to drop off box for bid proposal submissions.
    • Visit VBgov.com/purchasing for contact information.

    Reminder

    Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings, including state or local government buildings when accessed for the purpose of securing public services, to help contain the spread of the novel coronavirus.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

    # # # ​​​​​​​​​​​​​​​​​​​​​​​​​​​

  • Virginia Beach Health Department Announces COVID-19 Community Testing - Tuesday, June 23, 2020
  • Virginia Beach Health Department Announces COVID-19 Community Testing

    June 23, 2020

    ​The Virginia Beach Department of Public Health (VBDPH) will be holding a FREE COVID-19 community-based testing event on Friday, June 26, 2020 from 10 a.m. to 1 p.m. at Green Run High School, 1700 Dahlia Dr, Virginia Beach. Virginia Beach Department of Public Health staff, Virginia Beach Medical Reserve Corps volunteers and City of Virginia Beach Emergency Medical Services personnel will administer the PCR testing. Participants in this free drive-thru event will remain in their vehicle and wear a face covering. This PCR testing is for adults and children ages 13 years and older.

    The Virginia Beach Department of Public Health is offering drive-thru registration and limited walk-up registration, while supplies last. VBDPH will be providing only testing during the event and not medical care or treatment. For those with medical emergencies or severe COVID-19 symptoms, seek immediate medical attention and do not wait for this event.

    To lower the risk of respiratory germ spread, including COVID-19, the Virginia Department of Health continues to encourage the following effective behaviors:

    • Cover your mouth and nose with a cloth face covering when around others.
    • Elderly and those at-risk should stay at home as much as possible; if not possible, avoid large gatherings.
    • Practice social distancing of 6 feet or more.
    • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer only if soap and water are not available.
    • Avoid touching your eyes, nose, and mouth.
    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
    • Clean and disinfect frequently touched objects and surfaces.
    • Stay home when you are sick.
    • Avoid contact with sick people.
    • Limit travel as much as possible.

    This is a rapidly changing situation, and information is being shared as it becomes available on the following websites: www.cdc.gov/covid19 or www.vdh.virginia.gov/coronavirus.

    # # #

  • City Announces Additional Reopening Information; Virginia Beach Health Department Announces COVID-19 Community Testing; City Council Sets Special Formal Session Meeting on June 23 - Thursday, June 18, 2020
  • City Announces Additional Reopening Information; Virginia Beach Health Department Announces COVID-19 Community Testing; City Council Sets Special Formal Session Meeting on June 23

    City Announces Additional Reopening Information

    June 24, 2020

    More City of Virginia Beach facilities where City services are delivered will reopen to the public soon.

    Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings, including state or local government buildings when accessed for the purpose of securing public services, to help contain the spread of the novel coronavirus.


    Governor Northam Outlines Phase Three Guidelines to Lift Additional Public Health Restrictions

    June 18, 2020

    Virginia will continue to closely monitor key health metrics to determine when to safely move to next phase. Governor Ralph Northam today presented the third phase of the “Forward Virginia” plan to continue easing public health restrictions while mitigating the spread of COVID-19. The Commonwealth does not yet have a targeted date for entering Phase Three.

    Ahead of his bilingual COVID-19 press conference, the Governor met with local Latino leaders and community activists in Northern Virginia to discuss the issues they are facing in fighting this virus. Latino Virginians make up 45.3 percent of the cases for which Virginia has demographic data, and 35 percent of hospitalizations—even though Hispanic and Latino people make up about 10 percent of the Commonwealth’s population.

  • Governor Northam Outlines Phase Three Guidelines to Lift Additional Public Health Restrictions - Thursday, June 18, 2020
  • Governor Northam Outlines Phase Three Guidelines to Lift Additional Public Health Restrictions

    June 18, 2020

    Virginia will continue to closely monitor key health metrics to determine when to safely move to next phase

    Governor Ralph Northam today presented the third phase of the “Forward Virginia” plan to continue easing public health restrictions while mitigating the spread of COVID-19. The Commonwealth does not yet have a targeted date for entering Phase Three.

    Ahead of his bilingual COVID-19 press conference, the Governor met with local Latino leaders and community activists in Northern Virginia to discuss the issues they are facing in fighting this virus. Latino Virginians make up 45.3 percent of the cases for which Virginia has demographic data, and 35 percent of hospitalizations—even though Hispanic and Latino people make up about 10 percent of the Commonwealth’s population.

    As many states are experiencing a surge in new infections, Virginia’s case counts continue to trend downward. Virginia’s hospital bed capacity remains stable, the percentage of individuals hospitalized with a positive or pending COVID-19 test is trending downward, no hospitals are reporting PPE shortages, and the percent of positive tests continues to decline as testing increases. The Governor and Virginia public health officials will continue to evaluate data based on the key health indicators laid out in April.

    “Our Phase Three guidelines will help Virginia families and businesses plan for what the next stage of easing public health restrictions will look like in our Commonwealth,” said Governor Northam. “While we may not have the same spike in infections that many states are seeing right now, Virginians need to remain cautious and do the things that we know reduce transmission: wear a face covering, maintain physical distance, and stay home if you are high-risk or experience COVID-19 symptoms. This virus is still with us, and we must continue to adapt our lives around it and ensure we are keeping our vulnerable communities safe.”

    In Phase Three, the Commonwealth will maintain a Safer at Home strategy with continued recommendations for social distancing and teleworking, and the requirement that individuals wear face coverings in indoor public settings. The maximum number of individuals allowed in social gatherings will increase from 50 to 250 people. All businesses should continue to follow physical distancing guidelines, frequently clean and sanitize high contact surfaces, and keep enhanced workplace safety measures in place.

    Restaurant and beverage establishments are required to maintain six feet of distance between tables, fitness centers may open indoor areas at 75 percent occupancy, and recreation and entertainment venues at may operate at 50 percent occupancy, or a maximum of 1,000 persons. Swimming pools may also expand operations to free swim in addition to indoor and outdoor exercise, diving, and swim instruction. Overnight summer camps will remain closed in Phase Three.

    Phase Three guidelines for specific sectors can be found here. Phase Two guidelines are available here. Visit virginia.gov/coronavirus/forwardvirginia for more information and answers to frequently asked questions.

    Read the Phase Three guidelines in Spanish here.

    View the slides from today’s presentation here.

    # # #

  • City Announces Reopenings for Services and Popular Gathering Spots - Tuesday, June 16, 2020
  • City Announces Reopenings for Services and Popular Gathering Spots

    June 16, 2020

    We Can’t Wait to See You!

    More City of Virginia Beach facilities are reopening to the public soon. This includes the Virginia Aquarium, libraries, recreation centers and other buildings throughout Virginia Beach where City services are delivered.

    "We are excited to reopen and welcome the public back into our buildings," said Acting City Manager Tom Leahy. "Part of our reopening protocols is to ensure the environments are safe, healthy and secure for the public and employees."

    The Police Department, Emergency Medical Services, and Office of the City Treasurer are all open to the public. The Commissioner of the Revenue's Office is open by appointment only. The state's DMV Select services provided through the Commissioner of the Revenue's Office will not be open until a later date.

    All functions and services provided by Planning & Community Development are available, including Permits and Inspections. Staff is still accepting submittals dropped off in the building vestibule and online. Call (757) 385-4621 for more information.

    Virginia Aquarium & Marine Science Center - Friday, June 19

    New safety measures have been developed to keep guests, staff, volunteers and animals safe, including:

    • Requiring online reservations to create a touch-free payment process
    • Limiting capacity with timed tickets, both for members and general admission
    • Requiring guests 10 and older, staff, and volunteers to wear face coverings (in accordance with the Virginia Governor's Executive Order 63)
    • Creating one-way paths throughout the Aquarium
    • Providing additional hand sanitizing stations around the Aquarium
    • Increasing sanitation procedures for high-contact surfaces in the Aquarium
    • Not accepting reservations between 1 to 2 p.m. each day so staff can conduct additional thorough cleaning and sanitization
    • Complying with all state and local regulations concerning COVID-19

    Other temporary changes include closing the café and snack stand; not offering special programs, behind-the-scenes tours, and scheduled feeding presentations; and not hosting private events, summer camps or school programs. Additionally, the Virginia Aquarium Giant Screen Theater will be closed.

    Complete details are posted at www.virginiaaquarium.com.

    Virginia Beach Parks & Recreation

    • Wednesday, June 17 - Small neighborhood playgrounds will reopen, however, district park playgrounds will remain closed to limit crowds, per the Governor's Phase II guidelines.
    • Monday, June 22 - Recreation centers will reopen in two phases for current members, by reservation only, starting with the Great Neck and Princess Anne locations. The other five centers will come online on July 6, provided all goes smoothly with the first phase.
    • There will be capacity limits and 10-foot spacing required in exercise areas.
    • Online reservations will be required to access the centers and each activity including group fitness (available for Premier, Silver Sneakers, Silver and Fit, and Renew Active members only), weight rooms, indoor multipurpose pools, and the gymnasiums for non-contact sports like pickleball and badminton.
    • Members will be notified by email of what is available and how to reserve spots.
    • Complete details will be posted at VBgov.com/reopen.

    Virginia Beach Public Library Will Offer Holds Pickups Monday, June 22

    • Library buildings will remain closed, however lobbies and drive-through windows will offer holds pickups at all locations except for the Wahab Public Law Library.
    • Customers should not go to the library until they receive an email, text or phone notification from VBPL that their holds are ready.
    • Holds pickup service will be offered Monday through Thursday, 10 a.m. to 6 p.m., and Friday and Saturday, 10 a.m. to 5 p.m.
    • Digital checkouts and programming will continue to be offered.
    • VBPL has been accepting material returns since June 8 at seven locations. Holds pickups are another initial step in the library's phased reopening plan to safely resume in-person library services. Visit VBgov.com/libraries for additional details.

    Reminder

    Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings, including state or local government buildings, when accessed for the purpose of securing public services, to help contain the spread of the novel coronavirus.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

    # # #

    Notifications

    Reopenings

    Virginia Aquarium & Marine Science Center

    • The Virginia Aquarium & Marine Science Center, will take the first steps to welcome guests back starting June 19, 2020.
    • New safety measures have been developed to keep guests, staff, volunteers, and animals safe, while complying with all state and local regulations concerning COVID-19.
    • Online reservations are required to create a touch-free payment process. Make reservations.
    • Limiting capacity with timed tickets, both for members and general admission
    • Requiring guests 10 and older, staff, and volunteers to wear face coverings (in accordance with the Virginia Governor's Executive Order 63)
    • Creating one-way paths throughout the Aquarium
    • Providing additional hand sanitizing stations around the Aquarium
    • Increasing sanitation procedures for high-contact surfaces in the Aquarium
    • Not accepting reservations between 1 to 2 p.m. each day so staff can conduct additional thorough cleaning and sanitization
    • Complying with all state and local regulations concerning COVID-19
    • Detailed information about the new procedures, including frequently asked questions, can be found here.

    Update: July 1, 2020

    Governor Ralph Northam allowed Virginia Beach to open its beaches with certain restrictions in place to help reduce the spread of the coronavirus. The City's 28 miles of beach, from Chesapeake Bay and the Oceanfront to Croatan and Sandbridge as well as the state's First Landing State Park beach, opened on May 22 to recreational activity. Phase III began July 1, 2020 and it calls for the following:

    COVID-19 Beach Regulations

    The regulations will be posted at each beach access and enforced. They include (updated as of July 1, 2020):

    • Stay 6 ft. apart – Please maintain social distancing of at least six feet from any other person (with the exception of family members)
    • Stay 10 ft. apart from other participants when playing any recreational sports
    • Wear a face covering when appropriate distancing is not possible and when entering restaurants, shops and public buildings
    • 250 people or less in groups – up from the 50 person limit in Phase II
    • No large coolers – 39 quarts or less
    • No alcohol

    Existing City ordinances already apply to some of these activities in the resort area (2nd to 42nd streets). For more information about local ordinances, visit: https://library.municode.com/va/virginia_beach/codes/code_of_ordinances?nodeId=CO_CH6BEBOWA_ARTIINGE

    Parking

    Public parking garages and surface lots may offer limited spaces, especially at Little Island Park and other locations in Sandbridge.

    Commissioner of the Revenue

    • The Commissioner of the Revenue's office is now offering citizens the opportunity to schedule online appointments for most services, including DMV Select.
    • All visitation to the Commissioner's office is by appointment only.
    • With online appointment scheduling, taxpayers can book an in-house appointment for most services offered at City Hall.
    • Citizens may schedule appointments now at: vb311.force.com/appointmentscheduler.
    • Use the convenient QR code below or visit www.vbgov.com/cor to schedule an appointment.

    Reminder: Citizens are strongly encouraged citizens to conduct business online or by phone, email and fax. Face coverings are required for conducting business inside City Hall, per the Governor's Executive Order 63.

    For more information, please contact the Commissioner of the Revenue's office at (757) 385-4251 or coradmin@vbgov.com.


    City Treasurer

    • The City Treasurer’s Office is now open to the public from 8 a.m. to 5 p.m. Monday through Friday, with the exception of the Lynnhaven location.
    • The Lynnhaven Office opening has yet to be determined. The Lynnhaven drop box will continue to be picked up daily.
    • Face coverings are required for conducting business inside City Hall, per the Governor’s Executive Order 63.
    • For more information, contact the City Treasurer’s office at (757) 385-4445 or visit www.vbgov.com/treas.

    General District Court

    Due to the current global COVID-19 pandemic and consistent with the Virginia Supreme Court's declarations of judicial emergency, and per Va. Code Section 16.1-69 (5), effective June 29, 2020, and continuing through July 19, 2020, the General District Court of the City of Virginia Beach will operate as outlined in the following order:


    Circuit Court

    During the period of judicial emergency, due to the COVID-19 emergency, the Circuit Court enters this Order to advise users of the operations of the Circuit Court through July 19, 2020:

    Updated June 24, 2020

    Governor Northam presented the third phase of the “Forward Virginia” plan to continue easing public health restrictions while mitigating the spread of COVID-19.

    Phase Three is expected to begin on July 1, 2020. In Phase Three, the Commonwealth will maintain a Safer at Home strategy with:

    • Continued recommendations for social distancing and teleworking
    • The requirement that individuals wear face coverings in indoor public settings.
    • The maximum number of individuals allowed in social gatherings will increase from 50 to 250 people.
    • All businesses should continue to follow physical distancing guidelines, frequently clean and sanitize high contact surfaces, and keep enhanced workplace safety measures in place.
    • Read full news release.


    Updated June 2, 2020

    Governor Northam signed Executive Order Sixty-Five and presented the second phase of the “Forward Virginia” plan to continue safely and gradually easing public health restrictions while containing the spread of COVID-19. The Governor also amended Executive Order Sixty-One directing Northern Virginia and the City of Richmond to remain in Phase One. Most of Virginia (including Virginia Beach) entered Phase Two on Friday, June 5, as key statewide health metrics continue to show positive signs.

    Phase Two:

    • The Commonwealth will maintain a Safer at Home strategy with continued recommendations for social distancing, teleworking, and requiring individuals to wear face coverings in indoor public settings.
    • The maximum number of individuals permitted in a social gathering will increase from 10 to 50 people.
    • All businesses should still adhere to physical distancing guidelines, frequently clean and sanitize high contact surfaces, and continue enhanced workplace safety measures.
    • Restaurant and beverage establishments may offer indoor dining at 50 percent occupancy
    • Fitness centers may open indoor areas at 30 percent occupancy
    • Certain recreation and entertainment venues without shared equipment may open with restrictions. These venues include museums, zoos, aquariums, botanical gardens, and outdoor concert, sporting, and performing arts venues.
    • Swimming pools may also expand operations to both indoor and outdoor exercise, diving, and swim instruction.
    • The current guidelines for religious services, non-essential retail, and personal grooming services will largely remain the same in Phase Two.
    • Overnight summer camps, most indoor entertainment venues, amusement parks, fairs, and carnivals will also remain closed in Phase Two.

    Phase Two guidelines for specific sectors can be found here.

    Visit virginia.gov/coronavirus/forwardvirginia for more information and answers to frequently asked questions.


    Updated May 11, 2020

    Governor Northam signed Executive Order Sixty-One and presented a detailed framework for the first phase of the “Forward Virginia” plan to safely and gradually ease public health restrictions while containing the spread of COVID-19. The Phase One guidelines will be implemented when the data meets the public health criteria outlined by the Commonwealth. The new executive order modifies public health guidance in Executive Order Fifty-Three and Executive Order Fifty-Five and establishes guidelines for Phase One.

    The Governor’s phased approach is grounded in science and data and includes mitigation strategies to slow the spread of the COVID-19 virus through enhanced safety practices. The plan allows localities to consider delaying implementation of Phase One guidelines based on local conditions.

    Virginia Beach Housing Resource Center - VBgov.com/housing

    • Families and individuals experiencing homelessness or in imminent danger of losing their housing should, as always, call the Regional Housing Crisis Hotline, (757) 227-5932, Monday through Friday, 8 a.m. to 7 p.m. Referrals will be conducted by phone
    • Triage and screening for homeless services remain closed to walk-ins, however the following services will reopen under modified operations and with precautions in place, including:
      • Requiring all staff, volunteers and guests 10 and older to wear face coverings (in accordance with the Virginia Governor's Executive Order 63).
      • Maintaining 6-feet social distancing, increased cleaning and sanitization (especially high-contact surfaces) and providing hand sanitizing stations throughout the building.
    • Partial Reopening of Day Services Starting July 13 - Laundry, showers, housing support, and one meal for unsheltered adults (ages 18 and older) available Monday, Tuesday, Thursday and Friday, 7 to 11:30 a.m., and 12:30 to 3 p.m.; and on Wednesday, 7 to 11:30 a.m.
      • Capacity is limited and services will be available on a first-come, first-served basis
      • Individuals may access Day Services once each day
      • Day Services will close from 11:30 a.m. to 12:30 p.m. for additional thorough cleaning and sanitization.
    • Health Center Now Accepting Appointments - Southeastern Virginia Health System, the health services provider at the Housing Resource Center, is accepting patients by appointment only Monday, Tuesday, Thursday, and Friday, 9 a.m. to 5 p.m.; currently closed on Wednesday. Telehealth appointments are also offered when appropriate. Comprehensive primary care health services offered for adults and children include exams, immunizations, health education, nutrition counseling, medication assistance, and lab services. Call (757) 385-2437 for more information or to schedule an appointment.

    Department of Human Services – Reopening Monday, July 6

    • All services will be open to the public except for the Behavioral Health & Developmental Services Day Programs.
    • Visitors over the age of 10 should wear face coverings when meeting face-to-face with staff. Social distancing guidelines will be followed in all interactions.
    • Visitation at group homes, Intermediate Care Facilities and the Juvenile Detention Center remain suspended until further notice.
    • Citizens will continue to have the option to use telehealth or other electronic means to access services in most locations. If a face-to-face service is necessary, clients may request an appointment.
    • Emergency crisis services will continue to be available 24/7.
    • Building capacity at facilities will be limited to approximately 50%. Clients and family members may be asked to wait in their vehicle until the appointed time if the building capacity has been reached.
    • For more information, please visit VBgov.com/DHSReopen

    BEACH AMBASSADOR

    JOB TITLE: Beach Ambassador Education Team Member

    EMPLOYER: IMGoing

    OPENING DATE: 5/8/2020

    HOURLY RATE: $12.00 per hour

    TYPE OF EMPLOYMENT: Temporary

    Work Schedule: 9:00 a.m. to 6:30 p.m. Monday-Sunday

    LOCATION: Virginia Beach Oceanfront, Designated Beach Access points and roving

    DESCRIPTION:

    Our Ambassadors are the front-line friendly faces in the campaign to reopen the beaches of Virginia Beach and in welcoming back visitors and residents! These energetic, fun-loving, and service-minded staff members are the key to helping guests enjoy a safe and relaxing time in Virginia Beach.

    Ambassadors serve as a “welcoming committee,” and direct guests to signage informing them of guidelines designed to keep them healthy during their visit to the beach. Social distancing is the critical component to reopening our beaches. Ambassadors provide friendly reminders to guests and interact as needed to encourage safe distancing. Our leadership staff stands at the ready to provide assistance and guidance at all times.

    Educating our guests and helping them experience the beaches of Virginia Beach in a safe manner is our passion. We couldn’t do it without our outgoing and congenial Ambassadors. As we search for team members who share our love for the outdoors and for bringing our beaches back to life, we hope you will join our Ambassadors!

    This is not a security job this is a Beach Ambassador position. You will not be required to take any direct enforcement action.

    JOB REQUIREMENTS:

    • Ability to be enthusiastic, energetic and knowledgeable of the product and services
    • Ability to maintain a professional demeanor and attitude
    • Ability to stand for long periods of time
    • Work Environment: while performing the duties of this job, the employee is regularly exposed to outdoor weather conditions

    JOB RESPONSIBILITIES:

    • Communicate general beach regulations to guests
    • Communicate specific Covid-19 safety guidelines to guests
    • Answer questions about the Resort/Sandbridge/North End/Bayfront areas (what to see and what to do)
    • Direct guests to nearest restroom facilities
    • Maintain uniformed appearance in order to be easily-recognizable to guests
    • Pick up needed supplies prior to shift
    • Attend training sessions
    • Maintain communication with supervisor regarding questions, suggestions, and issues with guests

    Apply at https://www.imgoingevents.com/application.

    Virginia Beach Public Libraries

    Beginning Monday, July 20, Virginia Beach Public Library (VBPL) will reopen five of its branches:

    • Bayside
    • Central
    • Kempsville
    • Princess Anne
    • Wahab Public Law Library

    Residents will be able to visit the locations for limited services including browsing and checking out materials, using computers and printers, applying for library cards and picking up Summer Reading Challenge prizes.

    • VBPL's Great Neck, Oceanfront, Pungo-Blackwater and Windsor Woods locations will also open with limited services on Aug. 10.
    • As part of the Tidewater Community College (TCC) campus, the TCC/City Joint-Use Library will remain closed until further notice.
    • VBPL will continue to offer holds pickup services at these branches until the buildings reopen.
    • Items that customers had checked out prior to VBPL's COVID-19 closure on March 16, 2020 are now due July 20. Customers will receive direct notice from the library with due dates.
    • All dates and services are subject to change as needed in response to COVID-19.

    For more details about library services, visit www.VBgov.com/libraries.

    Parks & Recreation

    As of Monday, July 6, all 7 rec centers are open, and activities have been increased to 1-hour blocks *except group fitness. Please be sure to check the hours of operation and the reopening information at VBgov.com/reopen.

    • Access to the centers will be limited to members only and reservations are required.
    • No new memberships will be sold for the first few months of operation.
    • There will be capacity limits and 10-foot spacing required in exercise areas.
    • Online reservations will be required to access the centers and each activity including group fitness (available for Premier, Silver Sneakers, Silver and Fit, and Renew Active members only), weight rooms, indoor multipurpose pools, and the gymnasiums for non-contact sports like pickleball and badminton.
    • Members will be notified by email of what is available and how to reserve spots.
    • Sports and Specialty Camps at recreation centers are being decided on a camp-by-camp basis, factoring in the ability for social distancing and equipment sharing. Participants for those camps will be contacted as decisions are made.
    • Details for the 20/21 School-Year Programs are still being discussed and we do not have a registration date set for those at this point.
    • For more updates on recreation centers and Parks & Rec programs, please read the FAQ document at VBgov.com/parks.

    Update July 10, 2020:

    As coronavirus restrictions are eased, Virginia Beach Parks & Recreation continues to slowly phase in and reintroduce use of its facilities and programs.

    The following activities at City recreation centers are scheduled to begin as early as July 20:

    • Increased reservations for lap swim
    • Aquatracks, family swim, water exercise classes and diving boards
    • Some senior-focused fitness programs
    • Personal training
    • Walking tracks at Kempsville and Williams Farm

    Reservations for most of these activities will begin on Friday, July 17, to start the following week.

    The following park facilities are now open for public use:

    • Basketball and volleyball courts at City parks
    • All playgrounds including those large destination sites at Mount Trashmore Kid's Cove, Bayville Farms Park, and Grommet Island
    • The Fishing Pier at Little Island Park has been open for use, but resumed collecting fees as of July 9.

    The Sports Management Unit has the following updates on athletic play and field use:

    • Athletic fields at Red Mill Farms, Lynnhaven Park, Bayville Farms Park and Oceana Park have been approved to increase from 50% capacity to full capacity for local practices and play starting July 22.
    • The department has been approved to offer youth flag football, youth fast pitch softball and adult slow pitch softball for the fall and is awaiting approval to offer adult coed sand football at the oceanfront.
    • Youth volleyball and youth tackle football will not be offered this fall.

    Lastly, the following upcoming special events have been cancelled due to the pandemic:

    • The Party at the Pier event originally scheduled for Aug. 28 at Little Island Park
    • The Water Lantern Festival originally scheduled for Oct. 10 at Mount Trashmore Park

    Update July 13, 2020:

    • On July 25, tournaments will resume at the Princess Anne Athletic Complex, 4001 Dam Neck Road, and City View Park, 2073 Kempsville Road.
    • Interested tournament organizers may review the list of updated requirements for use of those fields at VBgov.com/paac or contact paacrentals@vbgov.com for more information.

    Complete details on the rec center reopenings, including modified operating hours, will be posted at VBgov.com/reopen.

    Planning & Community Development

      • Monday, July 6 – Office open to the public by appointment only for limited services.
        • Site plan release/surety posting
        • Limited DSC comment review meeting
        • Residential alterations not exceeding 500 square fee
        • Residential interior alteration
        • Commercial interior alterations less than 2,500 square feet for Use Groups B, M, S, and F.
        • Appointments will be scheduled in one-hour increments. To schedule an appointment please call (757) 385-4621.
        • Staff continues to encourage submittals be dropped off in the building vestibule drop box or online.
      • Monday, July 27 – Office open to the public following social distancing and sanitizing protocols.
        • In-person meetings will be limited to 10 or fewer individuals.
        • Staff continues to encourage submittals be dropped off in the building vestibule drop box or online.
      • Compete details will be posted at www.vbgov.com/planning

    Virginia Beach Police Department

    • The Police Department is open to the public.
    • The Police Department is urging residents to use an online system to notify police of non-emergency crimes: Call 385-5000 and request non-emergency police services.

    Online reporting for the following crimes can be submitted via : https://eprodmz.vbgov.com/MainUI/submissions/SubmissionsMain.aspx

    • Larceny from vehicle – Property taken from a vehicle with a total value less than $500
    • Larceny – Property taken from a location other than a vehicle with a total value less than $500 (Include gas drive offs in this category)
    • Destruction of private property
    • Obscene Phone Call/Communication
    • Annoying Phone Calls/Harassing Communication​​​​​

    For emergencies, a crime in progress, or any incident in which someone was injured, please call 911


    Virginia Beach Emergency Medical Services

    • Virginia Beach Emergency Medical Services (VBEMS) has reopened the Basic Life Support (BLS) Academy enrollment.
    • VBEMS is now accepting applications for volunteers to become EMTs, serve on the Support Services Team, as well as the Marine Rescue Team.
    • For more information and details on how to apply, please visit the VBEMS website at www.vbems.com/join or call (757) 385-1999.


    Virginia Beach Sheriff's Office

    As the novel coronavirus pandemic continues to evolve, the Virginia Beach Sheriff's Office is taking every possible precaution to safeguard the health and safety of every person living and working inside the Virginia Beach Correctional Center. In consultation with health officials and federal, state and local leadership, they are closely monitoring the situation and taking proactive measures to reduce the potential for an exposure in the jail.

    • On-site friends, family AND ATTORNEY visitation for inmates at the Virginia Beach Correctional Center is CANCELED for the foreseeable future.
    • For additional information, visit vbso.net/coronavirus.

    Purchasing Office

    • Will conduct most Pre-Bids and Bids virtually.
    • Those attending bid openings are asked to wear face coverings.The public is required to remain in the reception area while waiting for a meeting to begin.
    • Access to employee offices will not be allowed unless an individual meeting request is made.
    • There is a drop box at the front of the building to drop off box for bid proposal submissions.
    • Visit VBgov.com/purchasing for contact information.

    The Real Estate Assessor's Office will reopen to the public on Monday, July 13 by appointment only. Citizens are strongly encouraged to conduct business online or by phone, email, and fax, however, appointments will be considered to assist when necessary.

    Visit VBgov.com/realestate or contact the Real Estate Assessor's Office at 757-385-4601 or assessor@vbgov.com.

    Reminder
    Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings, including state or local government buildings when accessed for the purpose of securing public services, to help contain the spread of the novel coronavirus.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

    The Virginia Department of Health has an online complaint form to report violations of Executive Order 63 (Face Coverings) and Executive Order 65 (Phase Two Easing of Certain Temporary Restrictions). The Virginia Department of Health (VDH) has the authority to enforce Executive Order 63 and section A of Executive Order 65. VDH will review your complaint and forward it to your Local Health Department.

    If you have observed violations of Executive 63 or Executive Order 65 and wish to file a complaint, fill out this report form as completely as possible:

    Complete one report for each location where the incident occurred. Please be advised that any information you provide may be subject to the Freedom of Information Act, Virginia Code Section 2.2-3700, et. seq.

    Closures

    Update May 26, 2020:

    The following City parking lots are currently closed:

    • 19th Street South
    • 18th Street North (overflow special events lot)
    • 4th Street lot

    All other City parking locations are open, including those at Croatan and Sandbridge.

    VB Wave and Bayfront Shuttle Services Suspended this Summer

    ​The VB Wave and Bayfront Shuttle services (Routes 30, 31, and 35) scheduled to start Memorial Day, May 25, 2020 have been suspended this summer due to COVID-19 pandemic restrictions. The suspension of the seasonal services was in part due to Governor Northam's Forward Virginia Phase One guidelines and to safely reopen the beaches.

    There have been other transit service changes in response to the coronavirus pandemic. They are designed to continue essential service to all six cities for transit riders.

    Citizens are encouraged to continue using transit for essential trips, remember to maintain social distance, and exit from the rear of the bus. More information regarding transit service changes due to COVID-19 impacts can be found at the Hampton Roads Transit website: www.gohrt.com.

    For the latest information, please visit emergency.vbgov.com/coronavirus and follow us on facebook.com/CityofVaBeach, twitter.com/CityofVaBeach and instagram.com/cityofvabeach.

    # # # ​​​​​​​​​​​​​​​​​​​​​​​​​

    This section includes changes to schedules and operations of City services, facilities and events. Staff are working with event holders, especially for those scheduled during the next 30 days, to identify any cancellations or postponements. The list does not include private events. If you do not see an event here and for the most accurate information, please contact event organizers directly to confirm status.

    Cancellations

    In accordance with Governor Northam's Executive Orders 53 and 55 as well as local directives enacted to protect the health and safety of Virginians and mitigate the spread of the novel coronavirus (COVID-19), all City sponsored events have been either cancelled until June 10, 2020, or rescheduled, unless orders are amended or rescinded by further executive order.

    Updates on events:

    In accordance with Governor Northam's Executive Orders 53 and 55 as well as local directives enacted to protect the health and safety of Virginians and mitigate the spread of the novel coronavirus (COVID-19), all City buildings are closed to the public until June 10, 2020, unless orders are amended or rescinded by further executive order.

    Updates on facility operations:

    In accordance with Governor Northam's Executive Orders 53 and 55 as well as local directives enacted to protect the health and safety of Virginians and mitigate the spread of the novel coronavirus (COVID-19), most public meetings have been cancelled until June 10, 2020, unless orders are amended or rescinded by further executive order.
    Decisions regarding future public meetings are being made as the dates approach.

    • For updates on upcoming City public meetings, please check the Events Calendar on the City website at VBgov.com/Events.


    City Council Meetings

    • City Council is allowed to meet to address issues related to the COVID-19 emergency.
    • City Council meetings will be held virtually until further notice.
    • Citizens are encouraged to submit comments prior to the meetings via email at CityCouncil@vbgov.com. The Council meeting agendas can be viewed online at VBgov.com/CityCouncil.
    • People wanting to comment can register at VBgov.com or register with the City Clerk's Office by calling (757) 385-4303 or via email at ABarnes@vbgov.com prior to the meeting.
    • City Council meetings can be viewed live on VBTV (Cox channel 48 & Verizon channel 45), online at VBgov.com/media and on Facebook.com/CityofVaBeach.

    This section includes changes to schedules and operations of City services, facilities and events. Staff are working with event holders, especially for those scheduled during the next 30 days, to identify any cancellations or postponements. The list does not include private events. If you do not see an event here and for the most accurate information, please contact event organizers directly to confirm status.

    Modifications

    Virginia Beach Animal Care & Adoption Center is open for business.

    The public is welcome to come in to adopt and reclaim pets.

    In order to facilitate social distancing, we ask that guests wait outside/in their car and please use the Facebook appointment feature to schedule a time to come in to meet/adopt a specific pet, browse the selection of pets currently available, or look for a missing pet. We will use Facebook messenger to communicate with you.

    Interested adopters: We will send you a word document questionnaire to fill out and send back prior to your appointment. We will also take your proof of current rabies/city license (for current household pets) and lease (with pet policy)/mortgage statements electronically.

    To contact VBACAC:
    Phone: 757-385-4444, option #2
    Email: VBPDAC@vbgov.com
    Facebook: www.facebook.com/VBAnimalCareandAdoptionCenter/

    Virginia Beach Human Services has implemented modified operations and had discontinued public access to building facilities.

    • Staff will continue to work on-site at various locations as well as working remotely to meet the service needs of our citizens via telehealth (video), by phone, or out in the community in low exposure settings where social distancing is possible.
    • For detailed information on how to access services, including SNAF, TANIF, Medicaid, Energy Assistance, Child Care Subsidy, Behavioral Health and Developmental Services, and emergency hotlines, click here.

    Virginia Beach Department of Health

    For information on Department of Health hours for Clinics, Pharmacy, WIC Program and Dental, please visit http://www.vdh.virginia.gov/virginia-beach/hours/.

    • Vital Statistics will be closed. Vital Statistic services will be available at the Norfolk Health Department for funeral directors/runners ONLY. The public should process their requests online through the Virginia Department of Health website.
    • Environmental Health will be offering limited services by appointment only, Monday – Friday from 8:15 a.m. – 5:00 p.m. Transactions are available over the phone or online. For more information, please call (757) 518-2700, option #3 or visit our website for applications at http://www.vdh.virginia.gov/virginia-beach/forms-and-applications/.

    VB Strong Center:

    • Please call to schedule telehealth visits for: individual appointments, intake and support services, class registrations.
    • Contact the VB Strong Center at 757-507-7200, 9 a.m. - 2 p.m., Mon. - Fri. or visit https://thevbstrongcenter.org/.

    Pathways Center has suspended client visitation until further notice.

    Waste Management has temporarily discontinued walk-in service.

    Phone service will be limited, and delays can be expected.

    For faster service, customers are encouraged to contact us through email at waste@vbgov.com, website at www.vbgov.com/wastemgt, or the SeeClickFix phone app.

    This section includes changes to schedules and operations of City services, facilities and events. Staff are working with event holders, especially for those scheduled during the next 30 days, to identify any cancellations or postponements. The list does not include private events. If you do not see an event here and for the most accurate information, please contact event organizers directly to confirm status.

    Be Aware

    Recognizing Legitimate Contact Tracers from Potential Scams

    The Virginia Department of Health (VDH) encourages all Virginians to respond and engage with legitimate contact tracing calls and emails while remaining vigilant against scams. The Commonwealth employs contact tracers to notify individuals who have been exposed to known cases of COVID-19. Contact tracing saves lives by preventing the spread of COVID-19, so we encourage every Virginian to do their part and answer calls, text messages, or emails from the Commonwealth’s contact tracers, while also remaining aware of potential contact tracing scams.

    Important information to know:

    • When a contact tracer is calling you, caller ID will read “VDH COVID Team.”
    • Contact tracers will not ask for money or information such as a Social Security Number (SSN), bank account details, or credit card numbers.
    • The Commonwealth does not charge individuals for contact tracing services.

    VDH News Release re: Legitimate Contact Tracers

    Malicious Website

    A malicious website pretending to be the live map for "Coronavirus COVID-19 Global Cases" by Johns Hopkins University is circulating on the internet waiting for unwitting internet users (PDF) to visit the website (corona-virus-map[dot]com). Visiting the website infects the user with the AZORult trojan, an information stealing program which can exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements and social engineering. Anyone searching the internet for a coronavirus map could unwittingly navigate to this malicious website.

    Please make sure to exercise caution when opening emails from outside organizations even if those organizations may seem reputable. Information on how to identify e-mail phishing and ransomware attacks can be found in the Health Industry Cybersecurity Practices (PDF) guidelines provided by the U.S. Department of Health & Human Services.

    Home Sanitizing Scam

    A post on NextDoor alerts of a scam involving men going door-to-door to sanitize homes. According to the post, two men wearing white uniforms are saying they are with the City and they need to sanitize your home. They will ask you to leave so they can spray inside but once inside, they will rob the home. The NextDoor post reports that it happened on Hoylake Drive near Edwin and the person says they reported it to the police. The police do not have any record of calls describing this kind of activity.

    How to Avoid Becoming a Victim of COVID-19 Scams

    Read the full FBI article

    If you believe you were a victim of a scam or attempted fraud involving COVID-19, or think you have information of suspicious activity by a vendor, please report it:

    • Call the Norfolk Field Office at (757) 455-0100 or 1-800-CALL-FBI
    • Submit a tip to the FBI online at tips.fbi.gov
    • If it’s a cyber scam, submit your complaint to the Internet Crime Complaint Center at ic3.gov
    • Contact the National Center for Disaster Fraud Hotline at 866-720-5721 or at justice.gov/DisasterComplaintFraud

    Possible Utility Scam

    ​Virginia Beach Public Utilities was notified that some customers are receiving calls from someone claiming to work for the City. The caller advises that Public Utilities will be turning the customer's water off imminently for non-payment and requests payment over the phone. Virginia Beach Public Utilities is not currently turning customers' water service off for delinquency, due to the COVID-19 pandemic. Virginia Beach Public Utilities urges residents to never give personal or banking information to an unverified or unsolicited caller.

    Resources

    Residents

    City Services Bill Relief Program

    Starting July 1, the City Services Bill Pandemic Relief Program will provide financial assistance to qualifying residential customers who are experiencing financial hardship due to the impacts of COVID-19. The Virginia Beach City Services Bill includes charges for solid waste collection, storm water, sanitary sewer, and water services. The pandemic relief program will provide financial assistance to qualifying applicants based on the services charged on their monthly bills. Relief is not guaranteed and is dependent on availability of funding.

    Eligibility Requirements:

    • Applicant must be a Virginia Beach resident with an active City Services account
    • Applicant must be listed as an account holder on the requested City Services account
    • Account must have been active from March 2020 or later
    • Account must have an unpaid balance due from March 2020 or later (prior balances are ineligible)
    • Applicant has been unemployed, furloughed or laid off in March 2020 or later

    Applications can be submitted online at https://vb311.force.com/cspandemicrelief. Due to anticipated program demand, Public Utilities staff cannot provide application status updates. Customers must use the online application portal to submit and check the status of their application. Customers are encouraged to create an account when submitting their application so that they can easily check their application status.

    Customers without internet access can request a mail-in application by phone at (757) 385-4160; however, status updates are not available with this option.

    For additional program details and requirements, visit www.vbgov.com/CSPandemicRelief.

    COVID-19 testing may be available at your doctor’s office, urgent care center, pharmacy, or other healthcare clinic. Some testing sites in Virginia are offering community testing events, such as drive-thru testing, Each site has different policies and procedures for testing and billing; please reach out to the individual site for information about testing availability.

    Your doctor will decide if you need a test for COVID-19. If they decide that testing is needed, they might collect samples to test you or tell you where you can go to be tested. Not everyone needs to be tested Most people who have COVID-19 are able to recover at home without medical care.

    Costs
    Many health insurance plans cover the cost of testing and related health care costs. For specific information about your health insurance coverage, call your insurance company. Most insurance covers testing cost without a co-pay.

    Uninsured or under-insured people in Virginia with COVID-19 symptoms can get tested through the state public health lab for free. Please contact a free clinic, federally qualified health center, or emergency department to have the specimen collected. Your local health department can help you get connected with one of these places for testing.

    Testing Sites

    The Virginia Department of Health has an interactive COVID-19 Testing Sites Map which provides information of known locations of various COVID-19 test sampling sites and does not constitute endorsement by VDH.

    There may be additional sites that offer test sampling that are not included on the map and the status of listed sites are subject to change (may no longer perform COVID-19 testing services).

    DMV Reopening Plan

    Beginning May 18, 2020, DMV locations will open in phases through mid-summer. An office can only reopen once it has been prepared to provide adequate social distancing and clear plastic partitions have been installed on front counters creating a safe separation between customers and employees.

    With health and safety in mind, DMV is offering service by appointment only. Appointments will limit the number of people in an office at one time to ensure social distancing and efficient service. To minimize customer volume at DMV offices, appointments will be required for specific services generally necessitating in-person service. Customers should use alternate service methods, such as online or by mail, when possible.

    Customers are limited to one appointment per person; multiple appointments made by the same person will be canceled. Customers who arrive late may need to reschedule. Please do not bring other people with you to your appointment unless you need them to conduct your transaction or for personal assistance; DMV can only allow a limited number of people in an office at one time.

    Appointments will be available at:

    • 3551 Buckner Boulevard, Virginia Beach, Monday through Saturday, 8 a.m. - 6 p.m.

    For a list of other DMV customer service centers that will open for appointments on May 18, click here.

    Upon reopening, DMV will focus on the following services:

    • Original driver's licenses
    • Original commercial driver's licenses (CDLs)
    • Replacement driver's licenses for a name change
    • Driver's license renewals, including CDLs
    • Original and renewal ID cards
    • ID card replacements for a name change
    • Original and replacement disabled parking placards
    • HAZMAT fingerprinting
    • Original and substitute titles
    • Original and transfer of vehicle registrations (no title)
    • Vital records
    • Compliance/Reinstatement of driving privileges, to include insurance payment plan set-up
    • Payment plan: monthly installment payment
    • Knowledge testing for learner’s permits and business partners (No road testing for passenger vehicles and motorcycles can be offered at this time.)

    Customers who need to conduct other transactions should do so via online or by mail.

    For details on DMV operations, visit https://www.dmv.virginia.gov/.

    The U.S. Treasury Department and the Internal Revenue Service are distributing economic impact payments to taxpayers in the wake of COVID-19. These payments will be distributed automatically, with no action required for most people. However, some taxpayers who typically do not file returns will need to submit a simple tax return to receive the economic impact payment.

    For more information on the economic impact payments: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know.

    IRS Coronavirus Information: IRS.gov/coronavirus

    • The United Way provides food assistance. Contact their hotline at (757) 858-7777, or fill out an online form at unitedwayshr.org/coronavirus and a case manager will contact you.
    • For a list of food pantries open in Virginia Beach, click here. Changes in the list can occur at any time. Please call before going. Most pantries will have pre-packed non-perishable boxes.
    • The Foodbank of Southeastern Virginia and the Eastern Shore, is no longer scheduling drive-through food distributions. It has reverted back to normal operations where it distributes food to partner agencies, such as food pantries.
    • To find partner agencies, search by your zip code here.

    Summer Feeding Site May 26–June 30, 2020

    • Teens With a Purpose—The Youth Movement, 700 East Olney Road, Norfolk. 757-747-2679
    • Tuesdays and Thursdays from noon to 1:30 p.m.
    • Children will receive two lunches and two snacks on each day of distribution.

    To find additional Summer Feeding locations:

    Virginia Beach Department of Human Services (VBDHS) has discontinued public access to building facilities until further notice. Staff will continue to work on site at various locations as well as from remote locations to meet the service needs of our citizens via telehealth (video), by phone, or out in the ​community in low exposure settings where social distancing is possible.

    Financial Assistance:

    • Medicaid (Medical Assistance): Apply online at www.CommonHelp.virginia.gov​ or call Cover VA at (855) 242-8282 or the Enterprise Call Center at 855-635-4370.
    • Food Assistance (SNAP), Temporary Assistance for Needy Families (TANF), Child Care Subsidy, and Energy Assistance: Apply online at www.CommonHelp.virginia.gov​ or call 855-635-4370. ​
    • For those who cannot apply online or by phone, we’re offering appointments for curbside pick-up of SNAP EBT cards and paper applications for SNAP benefits are available near the drop box at 3432 Virginia Beach Blvd.
    • City of Virginia Beach Water Assistance Program: Call 757-385-3431
    • ​To report case changes, inquire about the status of benefits, and for general questions regarding SNAP, TANF, Medicaid, and Energy Assistance, call 757-385-4306.
    • Child Care Subsidy: Call 757-385-3351.

    Emergency Hotlines:

    • Adult Protective Services (APS): To report suspected neglect or abuse of adults, call 757-385-3550, Monday thru Friday, 8 a.m. – 5 p.m. Or, 888-832-3858 for all calls outside of regular business hours
    • Child Protective Services (CPS): To report suspected neglect or abuse of children, call 757-385-3400 or 800-552-7096, Available 24/7
    • Emergency Mental Health Services: Call 757-385-0888

    Behavioral Health & Developmental Services:

    • Adult Outpatient Mental Health Services (including Same Day Access): 757-385-0511
    • Child & Youth Mental Health Services (Including Same Day Access): 757-385-0850
    • Developmental Services: 757-385-0600
    • Emergency Mental Health Services: 757-385-0888 (available 24/7)
    • Informational Warmline: 757-385-0978 (available M-F 8:30 a.m. - 5 p.m.)

    To address the routine and non-emergency needs of our citizens, VBDHS has created additional pathways for citizens to communicate with our essential service staff members by using the email addresses listed below. These accounts will be monitored daily Monday through Friday and responses will be provided within one business day.

    Accessible Information for Deaf, Hard of Hearing and Deafblind

    Virginia Beach Department of Health

    For information on Department of Health hours for Clinics, Pharmacy, WIC Program and Dental, please visit http://www.vdh.virginia.gov/virginia-beach/hours/.

    The Virginia Beach Department of Public Health Women, Infants and Children (WIC) Program continues to accept new applicants to apply for services. WIC provides nutritious foods, nutrition education and breastfeeding support. Remote WIC services are available for new families to enroll in the program. Appointments will be conducted over the phone. To be eligible for the WIC program, applicants must meet categorical, residential and income guidelines.

    To apply, call your local WIC office:

    • Pembroke WIC Office: (757) 518-2789
    • Norfolk Avenue WIC Office: (757) 491-5183
    • Indian River WIC Office: (757) 424-9970
    • Oceana WIC Office: (757) 491-5928

    More information about the WIC Program acan be found at the VDH website: http://www.vdh.virginia.gov/virginia-beach/women-infants-and-children-wic/ or their Facebook page at https://m.facebook.com/VirginiaBeachWIC/.

    211 Virginia

    • 2-1-1 is Virginia’s central source for information and referrals for essential health and human service needs.
    • Online: at 211virginia.org, people can search for resources, view important alerts, and find out how to contact 211 by email, chat or phone.
    • Phone: people can dial 2-1-1. This is a free phone number that provides information about local resources such as food assistance, shelter, utility assistance, and health care. It is available 24 hours a day, 7 days a week. When someone dials 2-1-1, a trained professional listens to the situation and suggests sources of help using one of the largest databases of health and human services in Virginia. All referrals are confidential.
    • Organizations that provide ongoing services to the general public are encouraged to add their organization to the 2-1-1 database through the link “Update/Add Your Agency” at the top of the 2-1-1 website.
    • New time-limited services that are open to the general public during this health emergency, can be sent to 211admin@councilofcommunityservices.org.

    Rental & Mortgage Assistance for Evictions Related to COVID-19

    • Funding is available for rental and mortgage assistance to households in Hampton Roads that are facing eviction due to the COVID-19 pandemic.
    • Households in need should contact the Hosing Crisis Hotline to be screened for program eligibility.
      Housing Crisis Hotline: 757-587-4202

    Local Housing Resources

    • People experiencing a housing crisis should call the Regional Housing Crisis Hotline at (757) 227-5932, Monday through Friday, 8 a.m. - 7 p.m. Referrals will be managed via telephone, not in person.
    • The Housing Resource Center is not accepting walk-ins or visitors. Shelter services are at capacity and no new residents will be accepted until further notice. Day Services is also closed.

    State Housing Resources

    • The Virginia Poverty Law Center has information on a variety of important resources to assist with navigating through the pandemic including rights as a tenant or mortgage borrower, the federal evictions moratorium and loss of income during the pandemic.
    • Federal and state protections are now in place to help renters and homeowners unable to make their monthly payments due to COVID-19. There are also resources available for property owners, developers and the homeless. For more information on these resources, visit StayHomeVirginia.com.

    Public Utilities is suspending disconnections of water service due to nonpayment. To avoid water service termination once service turn-offs for nonpayment are resumed, please continue to make regular payments on your account.

    Real Estate & Personal Property Tax Relief Program

    The Department of Human Services will begin accepting applications for the Real Estate and Personal Property Tax Relief Program on July 1 and continue through July 15. The program provides tax relief for households where an occupant has lost their employment due to the COVID-19 pandemic.

    A maximum relief of $500 for residential real estate taxes and $250 for personal property taxes has been established for eligible households. The amount of relief will be the billed amount, or the benefit maximum, whichever is lower. Each household could potentially receive both benefits for a maximum relief amount of $750. Only one application may be filed per household. An accepted application does not guarantee any benefit disbursement – applications deemed complete will be selected for review on a lottery basis.

    To be eligible for consideration, potential beneficiaries must:

    • Provide proof of eligibility criteria
    • Have established Virginia Beach residency as of March 1, 2020
    • Be unemployed at any time after March 1, 2020 due to the COVID-19 pandemic
    • Provide a copy of their 2020 real estate and/or personal property tax bills

    Potential beneficiaries may only claim their primary residence for relief – no rental or second properties are eligible.

    Additional information, including necessary documents for proof of eligibility and applications, can be found online at VBgov.com/COVID19TaxRelief.

    Volunteer Opportunities

    • The Medical Reserve Corps (MRC) is recruiting volunteers for its COVID-19 response. They accept volunteers with and without medical certifications. Anyone interested should register at https://www.vamrc.org.
    • If you would like to volunteer with one of the many voluntary agencies that have stepped up to assist our community at this time, visit Volunteer Hampton Roads at https://www.volunteerhr.org/coronavirus.

    Donation Opportunities

    • If you would like to make a monetary donation to assist people impacted by COVID-19, United Way of South Hampton Roads has established a Coronavirus Recovery Fund. Please visit https://unitedwayshr.org/coronavirus/ or you can text COVID to 41444 to make a donation.
    • If you would like to make a food donation, the Foodbank of Southeastern Virginia and the Eastern Shore has changed their donation process in response to COVID-19. For up to date information on food donation visit, https://foodbankonline.org/covid-19/

    The Virginia Department of Health has an online complaint form to report violations of Executive Order 63 (Face Coverings) and Executive Order 65 (Phase Two Easing of Certain Temporary Restrictions). The Virginia Department of Health (VDH) has the authority to enforce Executive Order 63 and section A of Executive Order 65. VDH will review your complaint and forward it to your Local Health Department.

    If you have observed violations of Executive 63 or Executive Order 65 and wish to file a complaint, fill out this report form as completely as possible:

    Complete one report for each location where the incident occurred. Please be advised that any information you provide may be subject to the Freedom of Information Act, Virginia Code Section 2.2-3700, et. seq.

    Businesses

    Businesses can now defer payment of trust taxes without penalties. Trust taxes include taxes on meals, lodging and admissions. The plan requires two steps:

    • Complete and sign a Payment Plan Request Form, which allows for taxes due during the state of emergency to be paid later (after the conclusion of the state of emergency) and in installments. Businesses will still need to file their gross receipts by the 20th of each month. They may request relief from late filing penalties through the Commissioner of the Revenue if the reporting requirement is hampered by the pandemic.
    • Once the state of emergency is lifted, the business must contact the City Treasurer's Office within 30 days to make the formal payment plan terms, including start date, payment amount and number of payments. Taxes included in the payment plan will not accrue penalties as long as the payment agreement is honored.

    Completed Payment Plan Request Forms can be returned to mailto:vbtrust4you@vbgov.com or faxed to 757-385-8855. Visit the Trustee Taxes web site on VBgov.com for more information or call 757-385-1311.

    VB City Council has:

    • Eliminated penalties and interest for all late payments of real estate taxes and personal property taxes through Aug. 1, 2020.
    • Approved a two-month meal tax “holiday” for May and June reducing the City’s meal tax rate from 5.5% to 0% for those two months.
    • Suspended late payment and penalties due in April, May, and June for meal taxes, admissions taxes and hotel taxes.

    For information on all the City's COVID-19 tax relief initiatives, visit VBgov.com/COR-COVID19.

    The Virginia Beach Department of Economic Development has developed a collection of national, state, and local resources available to businesses and employees: COVID-19 Business Resources

    As of April 27, 2020:

    Notice: PPP Resumes April 27, 2020

    The SBA will resume accepting Paycheck Protection Program applications from participating lenders on Monday, April 27, 2020 at 10:30 a.m. EDT.

    Small businesses and nonprofit organizations throughout the Commonwealth affected by the COVID-19 public health crisis can now apply for low-interest federal disaster loans of up to $2 million from the SBA to pay fixed debts, payroll, accounts payable, and other expenses.

    • Applicants who have already submitted their applications will continue to be processed on a first-come, first-served basis.


    • Sales Tax Deferment: Businesses impacted by COVID-19 can also request to defer the payment of state sales tax that are due on March 20, 2020, for 30 days. When granted, businesses will be able to file no later than April 20, 2020 with a waiver of any penalties.
    • State Income Tax Extension: The Governor has requested that the Department of Taxation to extend the due date of payment of Virginia individuals and corporate income taxes. While filing deadlines remain the same, the due date for individual and corporate income tax will now be June 1, 2020. Please note that interest will still accrue, so taxpayers who are able to pay by the original deadlines should do so.

    Virginia Department of Health Guidance for Food Establishments Regarding COVID‐19

    The Centers for Disease Control and Prevention (CDC) has developed interim guidance for businesses and Coronavirus Disease 2019 (COVID‐19). This inforamtion summarizes key CDC recommendations and provide VDH‐specific recommendations or details for food and food establishments.


    Guidance for Flushing Building Plumbing Systems after Prolonged Shutdown

    Public water supplies are safe and unaffected by the SARS-CoV-2 virus that causes COVID-19. However, water quality within buildings that have been vacant or have seen little use during the pandemic restrictions may be impacted due the closure. To make sure stagnant water is fully removed before employees return to work, it’s important that building owners thoroughly flush their establishment’s plumbing systems before reopening. These practices are recommended for schools, daycares, lodging, offices, places of worship, event venues, retail, libraries, museums, restaurants, gyms, healthcare and other facilities which have remained closed during the COVID-19 shutdown. To flush water systems in closed buildings, Hampton Roads utility directors advise owners and property managers to follow these steps:

    For more details and guidance for large businesses, check with The Environmental Science, Policy, and Research Institute and the Centers for Disease Control and Prevention websites.


    Guidance for Grease Control Device (GCD) Cleaning after Prolonged Shutdown

    Regular grease control device (GCD) maintenance and cleanings are necessary to help prevent fats, oils, and grease (FOG) from entering the sanitary sewer system. Please review the below document to ensure your food service establishment is staying in compliance with the City of Virginia Beach’s FOG Ordinance.

    Visitors

    The ultimate decision on cancellation and refunds of short-term rentals is a contractual matter between the property owner and tenant and the City has no role in the resolution of contact disputes between two private parties.

    As part of the Phase Two reopening guidelines, the rules for our oceanfront and bayfront beaches are the same as they have been, except groups can now be up to 50 people.

    Additional prohibitions to support distancing will be enforced and posted at each beach access. The COVID-19 Beach Regulations include:

    • Keep six feet apart unless family
    • No groups of more than 50 people
    • No large coolers
    • No alcohol
    • No group sports (volleyball, football, Frisbee, etc)

    In addition, no entertainment or programming that generate mass gatherings will be permitted. Public parking garages and surface lots will be limited to 50% capacity.

    Reminder: Governor Ralph Northam's Executive Order 63 currently requires Virginians to wear face coverings in public indoor settings.

    Contacts

    Information Hotlines

    • The Virginia Beach Department of Public Health hotline: 757-683-2745 (Monday - Friday, 8 AM - 6 PM. Messages will be monitored over the weekend).
    • The Virginia Department of Health hotline: 877-ASK-VDH3

    Department of Human Services Emergency Hotlines

    • Adult Protective Services (APS) – to report suspected neglect or abuse of adults
      • 757-385-3550, Monday thru Friday, 8 a.m. – 5 p.m.
      • 888-832-3858 for all calls outside of regular business hours
    • Child Protective Services (CPS) – to report suspected neglect or abuse of children
      • 757-385-3400 or 800-552-7096, Available 24/7
    • Emergency Mental Health Services - 757-385-0888

    Videos

    VB411 In the Know - Recreation Centers Reopening, June 17, 2020

    VB411 In the Know - Phase Two Reopenings, June 10, 2020

    VB411 In the Know - Hurricane Preparedness During the Pandemic - June 3, 2020

    VB411 In the Know - Mental Health Services, May 14, 2020

    VB411 In the Know - Meals Tax Holiday, May 6, 2020

    VB411 In the Know - Volunteer & Donation Opportunities, April 28, 2020

    VB411 In the Know - COVID-19 Emergency Website, April 22, 2020

    VB411 In the Know - Resources for Businesses, April 8, 2020

    Coronavirus Update from Mayor Bobby Dyer - April 4, 2020

    VB411 In the Know - Human Services Modifications, April 1, 2020

    Coronavirus Update from Mayor Bobby Dyer - March 20, 2020

    Coronavirus Update from Mayor Bobby Dyer - March 20, 2020

    FAQs